It wasn’t all that long ago that the phrase “mobile workforce management solutions” would’ve described something wildly different from what it does today. Even as recently as twenty years ago, that phrase wouldn’t have had much meaning to anyone in the mobile workforce.
Back then, “mobile workforce management,” or MWM, would’ve likely referred to a supervisor overseeing a mobile team. They’d work with a dispatcher, a scheduler, and then each individual employee in the field. They’d communicate over land lines or not-so-smart cell phones. read more